Support

Check out the resources below to find answers to your questions, or contact us using the form at the bottom of the page.

Frequently Asked Questions

How to restore previously purchased design templates?

Open Letters app and go to Letters > Restore Purchases menu. Then you will be prompted to confirm your Apple ID and password used to purchase additional design templates.

How to open Letters document in Art Text?

If you want more control over the design templates or desire to create your own text styles and effects, save the work done in Letters as .art3 file using File > Save menu, and open this file in Art Text 3.

All about paid templates.

Letters app includes Free and Paid text design templates. Paid templates are available via In-App purchase and processed by Apple, therefore you need Apple iTunes account and payment method attached to it.

Paid text design templates can be bought individually, or as a part of a template set.

*Note! If you purchased an individual template, and then decide to buy the entire template set that includes previously purchased template, you will have to pay the full set price anyway.

How to create graphics on transparent background?

First, you need to select and delete the background image from the text design template. Then use File > Export menu to save your work as an image file (PDF, TIFF, PNG, GIFF, EPS) and use Transparent Background checkbox.

*Note! JPEG file format doesn’t support transparency. Thus, removing the background will result in white background.

*Note! Some design objects and light effects used in some text design templates require a background. Thus, selecting transparent background in Export options will not remove the background from these objects.

Installing and updating Letters.

Letters is available only on the Mac App Store, thus, to install or update the program, you will be redirected to the Mac App Store.

Can I use graphics created in Letters for commercial purposes?

Yes, you can use the resulting graphics for commercial purposes.

How to use fonts included in templates elsewhere?

Fonts that are part of a particular template, are proprietary fonts and can not be used outside Letters or Art Text.

How to use my own fonts?

Letters uses fonts from macOS FontBook. If you install a font into FontBook, Letters will gain access to it.

Frequently Asked Questions

How to recover lost License Code.

  • If you purchased Art Text from our website, you should have an email from us with your Art Text license code.
  • If you purchased Art Text from the Mac App Store, download Art Text from the Mac App Store > Purchases tab, no license code is required for the Mac App Store version.
  • If you purchased Art Text from a third-party, contact the seller, as we don’t get sale details from third-parties.

Differences between Art Text 3 from the website and Mac App Store.

There are two main differences:

  1. Website version will automatically notify you about the available update once you launch the app, while the Mac App Store version will not notify you, unless you open Updates tab of the Mac App Store to check all of the available app updates.
  2. Website version provides convenient access to Google Fonts, allowing users to preview and download additional fonts.

Art Text and Letters compatibility.

Documents that are created in Art Text can be opened in Letters for some minimal editing. This may be useful if you need to share the work with someone else who don’t have paid version of Art Text.

Art Text can open document originally created in Letters, this may be useful if you need more editing capabilities and tools.

How to create text graphics on transparent background.

First, make sure that you haven’t added any image or object that fills the background. Then use File > Export menu to save your work as an image file and use Transparent Background checkbox.

*Note! JPEG file format doesn’t support transparency, thus you will end up with text graphics on white background.

*Note! Some text effects (Light Effects, for example) require a background. It will be added automatically even if you selected transparent background in Export options.

Can I use graphics created in Art Text for commercial purposes.

Yes, you can use the resulting graphics for commercial purposes.

Using Fonts in Art Text.

Art Text 3 uses fonts that are available in macOS Font Book. In addition to this, Art Text website version integrates with Google Fonts allowing users to preview and download additional fonts.

Adding my own vector images.

You can add your own vector image through the Shapes tab on the Content panel on the left side and choosing Custom Folder from the drop down menu.

Letters

Version 1.0.1

Build 46

System Requirements:

macOS 10.11 or higher.

Available in:

English, German, French, Spanish, and Japanese.

Product Documentation (in PDF / in HTML)

Art Text

Version 3.2.4

Build 696, 668 MB

Release Notes

System Requirements:

macOS 10.10 or higher.

Available in:

English, German, French, Spanish, and Japanese.

Product Documentation (in PDF / in HTML)

Previous Versions:

Version 2.5.1
macOS 10.6.8—10.11 (91 MB)
Download

Support Form

Fill out this form to contact our technical support team to report a problem or send a suggestion. Fields marked with * are required.